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- Manage, maintain, and repair IT systems.
- Diagnosing and repairing faults, resolving network issues, and installing and configuring computer hardware operating systems, applications, and software, systems, networks, printers, scanners, tablets and mobile phones.
- Troubleshooting technical issues.
- Providing support to all departments by assisting in daily IT and administrative tasks, such as filing, handling mail, making outbound calls, attending inbound calls, replying to e-mail, reporting, data analysis, pricing, stock management and managing issues related to that.
- Providing first line assistance to users when problems with systems.
- Speaking to employees to quickly get to the root of their problem and providing timely and accurate employee feedback.
- Rapidly establish a good working relationship with employees and other professionals such as software developers.
- Following up with employees to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Monitoring and maintaining computer systems and networks.
- Responding in a timely manner to service issues, queries, and requests.
- Providing administrative and technical support across the company (this may be in person, over the phone or via any other software such as TeamViewer).
- Set up new users' accounts and profiles and deal with password issues.
- Repairing and replacing equipment as necessary.
- Testing and evaluating new technologies.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Conducting electrical safety checks on equipment.
- Ensuring that all system and process issues and incidents are logged and tracked using formal documentation.
- Act as a data analyst, collect, organize, analyse and interpret statistical information and scrutinize data to generate information that help management to make decisions.
The above are only intended to describe the general nature and level of work to be performed by the person assigned to this designation. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required for this position.